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Candidate Support

Need help with your background check?

You're in the right place. Our Candidate Support Site includes detailed step-by-step articles to guide you through your experience with HireRight — beginning to end.

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Information on Requesting a Copy of My Report and Disputing Results.

For US Candidates to Request a Copy of Your Background Report.

If you wish to Dispute the Accuracy of Your Background Report .

For Uber Earners .

How Can I Submit a Human Trafficking Block or Dispute? 

Announcements

West Virginia (Criminal, Civil) - Public Record Service Delay Notification

The West Virginia Circuit Court has switched to a new platform and now requires additional research and/or assistance from the court clerks to complete searches.

Solano County, CA (Criminal, Civil) - Public Record Service Delay Notification

Please review for delays in Solano County, CA.

Union County, MS (Criminal, Civil) - Public Record Service Delay Notification

The Union County, MS public access system is currently unavailable due to technical issues.

San Francisco County, CA (Criminal, Civil) - Public Record Service Delay Notification

Please review for delays in San Francisco County, CA.

Marin County, CA (Criminal, Civil) - Public Record Service Delay Notification

Please review for delays in Marin County, CA.

Update - Liberty County, GA (Criminal, Civil) - Public Record Service Delay Notification

The Liberty County, GA public access terminal has been restored.

Update - Rutherford County, TN (Criminal) - Public Record Service Delay Notification

The public access site has been restored.

Update - Hamilton County, OH (Criminal, Civil) - Public Record Service Delay Notification

The public access site has been restored.

Update - Alaska Sex Offender Registry - Public Record Service Delay Notification

The public access site has been restored.

Rutherford County, TN (Criminal, Civil) - Public Record Service Delay Notification

The Rutherford County, TN public access terminal is currently being updated.

West Virginia (Criminal, Civil) - Public Record Service Delay Notification

The West Virginia Circuit Court has switched to a new platform and now requires additional research and/or assistance from the court clerks to complete searches.

Solano County, CA (Criminal, Civil) - Public Record Service Delay Notification

Please review for delays in Solano County, CA.

Union County, MS (Criminal, Civil) - Public Record Service Delay Notification

The Union County, MS public access system is currently unavailable due to technical issues.

San Francisco County, CA (Criminal, Civil) - Public Record Service Delay Notification

Please review for delays in San Francisco County, CA.

Marin County, CA (Criminal, Civil) - Public Record Service Delay Notification

Please review for delays in Marin County, CA.

Update - Liberty County, GA (Criminal, Civil) - Public Record Service Delay Notification

The Liberty County, GA public access terminal has been restored.

Update - Rutherford County, TN (Criminal) - Public Record Service Delay Notification

The public access site has been restored.

Update - Hamilton County, OH (Criminal, Civil) - Public Record Service Delay Notification

The public access site has been restored.

Update - Alaska Sex Offender Registry - Public Record Service Delay Notification

The public access site has been restored.

Rutherford County, TN (Criminal, Civil) - Public Record Service Delay Notification

The Rutherford County, TN public access terminal is currently being updated.

West Virginia (Criminal, Civil) - Public Record Service Delay Notification

The West Virginia Circuit Court has switched to a new platform and now requires additional research and/or assistance from the court clerks to complete searches.

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General Topics for Help Articles

Need help with your background check? You're in the right place!

Our Help Articles include detailed information and step-by-step instructions to guide you through your experience with HireRight.

Preparing for Your Background Check

10 Total Articles

  • Assistance Completing Invitation

  • Assistance in Completing Release/Consent

  • Assistance in Navigating Applicant Center

See all articles

During Your Background Check

9 Total Articles

  • How to Locate Previous Work History

  • U.S. Acceptable Documentation

  • Confirming Receipt of Documents

See all articles

Drug Testing & Health Screening Services

7 Total Articles

  • Best Practices for Testing Services

  • Collection Site Assistance

  • Drug Testing and Health Screening Invitation Assistance

See all articles

After Your Background Check

5 Total Articles

  • Request a Copy of My Background Report or Testing Results

  • How Can I Submit a Human Trafficking Block or Dispute?

  • Dispute the Accuracy of My Background Report or Testing Results

See all articles

Background Check FAQs

39 Total Articles

  • Dispute the Accuracy of My Background Report or Testing Results

  • Why Could HireRight not Verify my Background Check Information Without my Help?

  • Does a Credit Check Negatively Impact my Credit Score?

See all articles

About HireRight

4 Total Articles

  • How do HireRight’s Background Checks Help Candidates Get Hired?

  • Is My Information Secure?

  • What is the Relationship Between HireRight and the Employer Requesting the Background Verification?

See all articles
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Frequently Asked Questions