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Candidate Support

Need help with your background check?

You're in the right place. Our Candidate Support Site includes detailed step-by-step articles to guide you through your experience with HireRight — beginning to end.

Not a candidate? Visit our Customer Support site.

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General Topics for Help Articles

Need help with your background check? You're in the right place!

Our Help Articles include detailed information and step-by-step instructions to guide you through your experience with HireRight.

Preparing for Your Background Check

10 Total Articles

  • Assistance Completing Invitation

  • Assistance in Completing Release/Consent

  • Assistance in Navigating Applicant Center

See all articles

During Your Background Check

9 Total Articles

  • How to Locate Previous Work History

  • U.S. Acceptable Documentation

  • Confirming Receipt of Documents

See all articles

Drug Testing & Health Screening Services

7 Total Articles

  • Best Practices for Testing Services

  • Collection Site Assistance

  • Drug Testing and Health Screening Invitation Assistance

See all articles

After Your Background Check

5 Total Articles

  • Request a Copy of My Background Report or Testing Results

  • How Can I Submit a Human Trafficking Block or Dispute?

  • Dispute the Accuracy of My Background Report or Testing Results

See all articles

Background Check FAQs

39 Total Articles

  • Dispute the Accuracy of My Background Report or Testing Results

  • Why Could HireRight not Verify my Background Check Information Without my Help?

  • Does a Credit Check Negatively Impact my Credit Score?

See all articles

About HireRight

4 Total Articles

  • How do HireRight’s Background Checks Help Candidates Get Hired?

  • Is My Information Secure?

  • What is the Relationship Between HireRight and the Employer Requesting the Background Verification?

See all articles
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Information on Requesting a Copy of My Report and Disputing Results.

For US Candidates to Request a Copy of Your Background Report.

If you wish to Dispute the Accuracy of Your Background Report .

For Uber Earners .

How Can I Submit a Human Trafficking Block or Dispute? 

Announcements

Shasta County, CA (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Harlan County, KY (Criminal/Civil) Public Record Service Delay Notification

Delays are to be expected for Harlan County, KY (Criminal/Civil) court searches as the court will be closed on Friday, June 6th

Tehama County, CA (Criminal/Civil) Public Record Service Delay Notification

Delays are to be expected as the Tehama County, CA (Criminal/Civil) court is experiencing a backlog due to limited staffing and the recent holiday.

Guam Superior Court (Criminal) Public Record Service Delay Notification

The Guam Superior Court (Criminal) system is currently unavailable.

Tuolumne County, CA (Criminal, Civil) - Public Record Service Delay Notification

The Tuolumne County, CA public access system is currently unavailable due to technical issues, which are impacting the turnaround time for requests within this jurisdiction.

Closures for Memorial Day

Please review for Memorial Day closures.

Update - Allen County, OH - Lima Municipal Court (Criminal, Civil) - Public Record Service Delay Notification

The Allen County, OH - Lima Municipal Court (Criminal, Civil) public access system is still currently unavailable.

Alert: Possible Contact Center Delays

HireRight is currently experiencing possible contact center delays.

Update - Midland County, TX (Criminal, Civil) - Public Record Service Delay Notification

The public access site has been restored.

Nevada Statewide (Criminal, Civil) - Public Record Service Delay Notification

The Nevada Statewide public access system is currently unavailable due to technical issues, which are impacting the turnaround time for requests within this jurisdiction.

Shasta County, CA (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

Harlan County, KY (Criminal/Civil) Public Record Service Delay Notification

Delays are to be expected for Harlan County, KY (Criminal/Civil) court searches as the court will be closed on Friday, June 6th

Tehama County, CA (Criminal/Civil) Public Record Service Delay Notification

Delays are to be expected as the Tehama County, CA (Criminal/Civil) court is experiencing a backlog due to limited staffing and the recent holiday.

Guam Superior Court (Criminal) Public Record Service Delay Notification

The Guam Superior Court (Criminal) system is currently unavailable.

Tuolumne County, CA (Criminal, Civil) - Public Record Service Delay Notification

The Tuolumne County, CA public access system is currently unavailable due to technical issues, which are impacting the turnaround time for requests within this jurisdiction.

Closures for Memorial Day

Please review for Memorial Day closures.

Update - Allen County, OH - Lima Municipal Court (Criminal, Civil) - Public Record Service Delay Notification

The Allen County, OH - Lima Municipal Court (Criminal, Civil) public access system is still currently unavailable.

Alert: Possible Contact Center Delays

HireRight is currently experiencing possible contact center delays.

Update - Midland County, TX (Criminal, Civil) - Public Record Service Delay Notification

The public access site has been restored.

Nevada Statewide (Criminal, Civil) - Public Record Service Delay Notification

The Nevada Statewide public access system is currently unavailable due to technical issues, which are impacting the turnaround time for requests within this jurisdiction.

Shasta County, CA (Criminal, Civil) - Public Record Service Delay Notification

Subscribing customers may experience delays.

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Frequently Asked Questions

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