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Candidate Support

Need help with your background check?

You're in the right place. Our Candidate Support Site includes detailed step-by-step articles to guide you through your experience with HireRight — beginning to end.

Not a candidate? Visit our Customer Support site.

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Information on Requesting a Copy of My Report and Disputing Results.

General Topics for Help Articles

Need help with your background check? You're in the right place!

Our Help Articles include detailed information and step-by-step instructions to guide you through your experience with HireRight.

Preparing for Your Background Check

10 Total Articles

  • Assistance Completing Invitation

  • Assistance in Completing Release/Consent

  • Assistance in Navigating Applicant Center

See all articles

During Your Background Check

9 Total Articles

  • How to Locate Previous Work History

  • U.S. Acceptable Documentation

  • Confirming Receipt of Documents

See all articles

Drug Testing & Health Screening Services

7 Total Articles

  • Best Practices for Testing Services

  • Collection Site Assistance

  • Drug Testing and Health Screening Invitation Assistance

See all articles

After Your Background Check

5 Total Articles

  • Request a Copy of My Background Report or Testing Results

  • How Can I Submit a Human Trafficking Block or Dispute?

  • Dispute the Accuracy of My Background Report or Testing Results

See all articles

Background Check FAQs

39 Total Articles

  • Dispute the Accuracy of My Background Report or Testing Results

  • Why Could HireRight not Verify my Background Check Information Without my Help?

  • Does a Credit Check Negatively Impact my Credit Score?

See all articles

About HireRight

4 Total Articles

  • How do HireRight’s Background Checks Help Candidates Get Hired?

  • Is My Information Secure?

  • What is the Relationship Between HireRight and the Employer Requesting the Background Verification?

See all articles

For US Candidates to Request a Copy of Your Background Report.

If you wish to Dispute the Accuracy of Your Background Report .

For Uber Earners .

How Can I Submit a Human Trafficking Block or Dispute? 

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Frequently Asked Questions

Announcements

Kern County, CA (Criminal) - Public Record Service Delay Notification

The Kern County, CA (Criminal) public access system is currently unavailable.

Cuyahoga County, OH (Criminal, Civil) - Public Record Service Delay Notification

The Cuyahoga County, OH – Lyndhurst Municipal Court (Criminal, Civil) public access system is currently unavailable.

National Sex Offender Registry – All Jurisdictions - Public Record Service Delay Notification

The National Sex Offender Registry public access is currently unavailable.

Colorado Sex Offender Registry - Public Record Service Delay Notification

The Colorado Sex Offender Registry public access is currently unavailable.

UPDATE: Kern County, CA (Criminal) Public Record Service Delay Notification

The Kern County, CA (Criminal) public access system has been restored.

UPDATE: Orleans Parish, LA (Criminal) Public Record Service Delay Notification

The Orleans Parish, LA (Criminal) public access system has been restored.

Update: North Carolina (Criminal, Civil, Statewide) Public Record Service Delay Notification

The North Carolina (Criminal/Civil/Statewide) public access system has been restored.

North Carolina (Criminal, Civil, Statewide) - Public Record Service Delay Notification

The North Carolina public access system will be undergoing maintenance.

Simpson County, KY (Criminal, Civil) - Public Record Service Delay Notification

The Simpson County, KY public access terminals are currently unavailable.

Knox County, KY (Criminal, Civil) - Court Closure - Public Record Service Delay Notification

Please review for Knox County, KY court closures.

Kern County, CA (Criminal) - Public Record Service Delay Notification

The Kern County, CA (Criminal) public access system is currently unavailable.

Cuyahoga County, OH (Criminal, Civil) - Public Record Service Delay Notification

The Cuyahoga County, OH – Lyndhurst Municipal Court (Criminal, Civil) public access system is currently unavailable.

National Sex Offender Registry – All Jurisdictions - Public Record Service Delay Notification

The National Sex Offender Registry public access is currently unavailable.

Colorado Sex Offender Registry - Public Record Service Delay Notification

The Colorado Sex Offender Registry public access is currently unavailable.

UPDATE: Kern County, CA (Criminal) Public Record Service Delay Notification

The Kern County, CA (Criminal) public access system has been restored.

UPDATE: Orleans Parish, LA (Criminal) Public Record Service Delay Notification

The Orleans Parish, LA (Criminal) public access system has been restored.

Update: North Carolina (Criminal, Civil, Statewide) Public Record Service Delay Notification

The North Carolina (Criminal/Civil/Statewide) public access system has been restored.

North Carolina (Criminal, Civil, Statewide) - Public Record Service Delay Notification

The North Carolina public access system will be undergoing maintenance.

Simpson County, KY (Criminal, Civil) - Public Record Service Delay Notification

The Simpson County, KY public access terminals are currently unavailable.

Knox County, KY (Criminal, Civil) - Court Closure - Public Record Service Delay Notification

Please review for Knox County, KY court closures.

Kern County, CA (Criminal) - Public Record Service Delay Notification

The Kern County, CA (Criminal) public access system is currently unavailable.

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