Dispute the Accuracy of My Background Report or Testing Results

Please be aware that HireRight does not make hiring recommendations or decisions for our customers and does not know why particular hiring decisions are made. If you have questions about the hiring decision or if you wish to provide context for information on your report, you must contact the hiring company directly. We do not forward your questions about hiring decisions to your hiring company.

For HireRight, LLC Reports (United States)

If you believe that any information in your background report is inaccurate or incomplete, you may file a dispute with HireRight for free. HireRight understands that your report may affect your eligibility and we aim to complete our reinvestigation as soon as possible. Depending on the nature, scope, and source of the information being disputed, the dispute reinvestigation may take up to 30 days to complete (up to 45 days in limited circumstances).

HireRight will promptly reinvestigate the specific information/records that you are disputing. If you need assistance identifying the specific information/records that you want to dispute, trained representatives are available and can be reached through the contact information below.

• If you want to dispute the accuracy or completeness of a background check that we provided to Uber, please click here.

• If you want to dispute the accuracy or completeness of a background check that we provided to any other organization, please click here.

If you are unable to access or complete the form, if you prefer to submit your dispute by telephone or regular mail, or if you require additional assistance, please contact:

• Phone

Uber Earners

Toll-free phone: 1-888-503-1238

Phone support is available Monday-Friday, 6am to 5pm Central Time.

Any Other Organization

Toll-free phone: 1-866-521-6995

Phone support is available Monday-Friday, 6am to 5pm Central Time. When the call connects, press #, then 1, then 5, then 2 to be connected with the HireRight Applicant Care Team for assistance.

• Mail

HireRight Attn: Applicant Care Team

14002 E. 21st Street, Suite 1200

Tulsa, OK 74134

• Fax

HireRight Attn: Applicant Care Team

1-918-664-5520

For HireRight Canada Corporation Reports (Canada)

If you believe that any information in your background report is inaccurate or incomplete, you may request the correction of your information by contacting HireRight’s Customer Service at 866-521-6995 or by submitting your request through our Candidate Support Site at support.hireright.com. HireRight will conduct a prompt investigation regarding the correction that you have requested. The amount of time this investigation may take will depend on the nature, scope, and source of the information that you are asking to be corrected. HireRight will notify you in writing with the results of our investigation and any corrections made.

Pour les rapports préparés par HireRight Canada Corporation (Canada)

Si vous estimez que certaines informations figurant dans votre rapport de vérification sont inexactes ou incomplètes, vous pouvez demander leur correction en contactant le service clientèle de HireRight au 866-521-6995 ou en soumettant votre demande via notre site d'assistance aux candidats à l'adresse support.hireright.com. HireRight effectuera une enquête rapide concernant la correction que vous avez demandée. La durée de cette enquête dépendra de la nature, de la portée et de la source des informations dont vous demandez la rectification. HireRight vous informera par écrit des résultats de notre enquête et des éventuelles corrections apportées.

For HireRight Reports Outside of the US and Canada

If you are a candidate from any country other than the US or Canada and you wish to correct any information in your background report, please contact your current or potential employer and make the request directly to them. Under current legislation HireRight is not able to address this request directly with you.

For General Information Solutions LLC Reports

Submit your request by telephone or regular mail: General Information Solutions LLC Consumer Relations Department 14002 E. 21st Street, Suite 1200 Tulsa, OK 74134 Toll-free phone: 866-265-4917 Toll-free fax: 866-265-4921

Additional Information

• The federal Fair Credit Reporting Act:

  Summary of Your Rights Under the FCRA

• If you believe you are the victim of identity theft, applicable information published by the FTC may be found at:

  https://www.consumer.ftc.gov/features/feature-0014-identity-theft, including a copy of the FTC’s publication “Remedying the Effects of Identity Theft”, which also may be found directly at:

  https://files.consumerfinance.gov/f/201410_cfpb_summary_remedying-the-effects-of-id-theft-fcra.pdf

Need assistance? Our team is happy to help!

Chat - Log in to the Applicant Center & click “Live Help”, or Click "Chat Now" button at the bottom of the Chat

Phone - 866-521-6995