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Candidate Support

Need help with your background check?

You're in the right place. Our Candidate Support Site includes detailed step-by-step articles to guide you through your experience with HireRight — beginning to end.

Not a candidate? Visit our Customer Support site.

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Frequently Asked Questions

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Information on Requesting a Copy of My Report and Disputing Results.

General Topics for Help Articles

Need help with your background check? You're in the right place!

Our Help Articles include detailed information and step-by-step instructions to guide you through your experience with HireRight.

Preparing for Your Background Check

11 Total Articles

  • Assistance Completing Invitation

  • Assistance in Completing Release/Consent

  • FBI Fingerprinting Candidate User Guide

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During Your Background Check

9 Total Articles

  • How to Locate Previous Work History

  • U.S. Acceptable Documentation

  • Confirming Receipt of Documents

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Drug Testing & Health Screening Services

7 Total Articles

  • Best Practices for Testing Services

  • Collection Site Assistance

  • Drug Testing and Health Screening Invitation Assistance

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After Your Background Check

5 Total Articles

  • Request a Copy of My Background Report or Testing Results

  • How Can I Submit a Human Trafficking Block or Dispute?

  • Dispute the Accuracy of My Background Report or Testing Results

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Background Check FAQs

39 Total Articles

  • Dispute the Accuracy of My Background Report or Testing Results

  • Why Could HireRight not Verify my Background Check Information Without my Help?

  • Does a Credit Check Negatively Impact my Credit Score?

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About HireRight

4 Total Articles

  • How do HireRight’s Background Checks Help Candidates Get Hired?

  • Is My Information Secure?

  • What is the Relationship Between HireRight and the Employer Requesting the Background Verification?

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For US Candidates to Request a Copy of Your Background Report.

If you wish to Dispute the Accuracy of Your Background Report .

For Uber Earners .

How Can I Submit a Human Trafficking Block or Dispute? 

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Announcements

Update - Churchill County, NV (Criminal) - Public Record Service Delay Notification

The Churchill County, NV Court clerk has returned to the office.

Update - All Counties, Puerto Rico (Criminal) - Public Record Service Delay Notification

The Puerto Rico system issue has been resolved.

All Counties, Puerto Rico (Criminal) - Public Record Service Delay Notification

Please be advised that the Puerto Rico system is currently down.

Sierra County, CA (Criminal) - Public Record Service Delay Notification

The Sierra County, CA court is currently experiencing staffing shortages.

Licking County, OH (Criminal) - Public Record Service Delay Notification

The Licking County, OH public access system is currently experiencing technical issues.

Cuyahoga County, OH (Criminal) - Public Record Service Delay Notification

The Cuyahoga County, OH public access system is currently experiencing technical issues.

Update - Multiple Counties, NV (Criminal) - Public Record Service Delay Notification

The court backlog has been resolved.

Floyd County, KY (Criminal) - Public Record Service Delay Notification

Please review for Floyd County, KY courthouse delays.

Pima County, AZ (Criminal) - Public Record Service Delay Notification

Please review for Pima County, AZ court delays.

Update - Athens County, OH (Criminal, Civil) - Public Record Service Delay Notification

The Athens County, OH public access system has been restored.

Update - Churchill County, NV (Criminal) - Public Record Service Delay Notification

The Churchill County, NV Court clerk has returned to the office.

Update - All Counties, Puerto Rico (Criminal) - Public Record Service Delay Notification

The Puerto Rico system issue has been resolved.

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