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Candidate Support

Need help with your background check?

You're in the right place. Our Candidate Support Site includes detailed step-by-step articles to guide you through your experience with HireRight — beginning to end.

Not a candidate? Visit our Customer Support site.

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  • Explore FAQs
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Applicant Center mobile

Information on Requesting a Copy of My Report and Disputing Results.

For US Candidates to Request a Copy of Your Background Report.

If you wish to Dispute the Accuracy of Your Background Report .

For Uber Earners .

How Can I Submit a Human Trafficking Block or Dispute? 

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General Topics for Help Articles

Need help with your background check? You're in the right place!

Our Help Articles include detailed information and step-by-step instructions to guide you through your experience with HireRight.

Preparing for Your Background Check

11 Total Articles

  • Assistance Completing Invitation

  • Assistance in Completing Release/Consent

  • FBI Fingerprinting Candidate User Guide

See all articles

During Your Background Check

9 Total Articles

  • How to Locate Previous Work History

  • U.S. Acceptable Documentation

  • Confirming Receipt of Documents

See all articles

Drug Testing & Health Screening Services

7 Total Articles

  • Best Practices for Testing Services

  • Collection Site Assistance

  • Drug Testing and Health Screening Invitation Assistance

See all articles

After Your Background Check

5 Total Articles

  • Request a Copy of My Background Report or Testing Results

  • How Can I Submit a Human Trafficking Block or Dispute?

  • Dispute the Accuracy of My Background Report or Testing Results

See all articles

Background Check FAQs

39 Total Articles

  • Dispute the Accuracy of My Background Report or Testing Results

  • Why Could HireRight not Verify my Background Check Information Without my Help?

  • Does a Credit Check Negatively Impact my Credit Score?

See all articles

About HireRight

4 Total Articles

  • How do HireRight’s Background Checks Help Candidates Get Hired?

  • Is My Information Secure?

  • What is the Relationship Between HireRight and the Employer Requesting the Background Verification?

See all articles
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Frequently Asked Questions

Announcements

Lake County, IL (Criminal) - Public Record Service Delay Notification

The Lake County, IL public access system is currently unavailable.

Update - Alaska Sex Offender Registry/NSOR - Alaska - Public Record Service Delay Notification

The Alaska Sex Offender Registry/NSOR – Alaska public access system has been restored.

Update - Highland County, OH - Hillsboro Municipal Court (Criminal) - Public Record Service Delay Notification

The Highland County, OH - Hillsboro Municipal Court (Criminal) public access system has been restored.

Alaska Sex Offender Registry/NSOR - Alaska - Public Record Service Delay Notification

The Alaska Sex Offender Registry/NSOR – Alaska public access system is currently unavailable.

Santa Clara County, CA (Criminal) - Public Record Service Delay Notification

The Santa Clara County, CA public access terminal is currently unavailable.

Update - Multiple Counties, SC (Criminal, Civil) - Public Record Service Delay Notification

In addition to Charleston County, SC, the Greenville County, SC public access system has also been restored.

Montgomery County, OH (Criminal, Civil) - Dayton Municipal Court - Public Record Service Delay Notification

The Montgomery County, OH – Dayton Municipal Court public access system is currently unavailable.

Update - Colorado Statewide - Public Record Service Delay Notification

The Colorado Statewide public access system has been restored.

Update - All Counties, VA (Criminal) - Public Record Service Delay Notification

The Virginia (Criminal) public access system has been restored.

Richmond County, GA (Criminal) - Public Record Service Delay Notification

The Richmond County, GA public access system is currently unavailable.

Lake County, IL (Criminal) - Public Record Service Delay Notification

The Lake County, IL public access system is currently unavailable.

Update - Alaska Sex Offender Registry/NSOR - Alaska - Public Record Service Delay Notification

The Alaska Sex Offender Registry/NSOR – Alaska public access system has been restored.

Update - Highland County, OH - Hillsboro Municipal Court (Criminal) - Public Record Service Delay Notification

The Highland County, OH - Hillsboro Municipal Court (Criminal) public access system has been restored.

Alaska Sex Offender Registry/NSOR - Alaska - Public Record Service Delay Notification

The Alaska Sex Offender Registry/NSOR – Alaska public access system is currently unavailable.

Santa Clara County, CA (Criminal) - Public Record Service Delay Notification

The Santa Clara County, CA public access terminal is currently unavailable.

Update - Multiple Counties, SC (Criminal, Civil) - Public Record Service Delay Notification

In addition to Charleston County, SC, the Greenville County, SC public access system has also been restored.

Montgomery County, OH (Criminal, Civil) - Dayton Municipal Court - Public Record Service Delay Notification

The Montgomery County, OH – Dayton Municipal Court public access system is currently unavailable.

Update - Colorado Statewide - Public Record Service Delay Notification

The Colorado Statewide public access system has been restored.

Update - All Counties, VA (Criminal) - Public Record Service Delay Notification

The Virginia (Criminal) public access system has been restored.

Richmond County, GA (Criminal) - Public Record Service Delay Notification

The Richmond County, GA public access system is currently unavailable.

Lake County, IL (Criminal) - Public Record Service Delay Notification

The Lake County, IL public access system is currently unavailable.

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