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Candidate Support

Need help with your background check?

You're in the right place. Our Candidate Support Site includes detailed step-by-step articles to guide you through your experience with HireRight — beginning to end.

Not a candidate? Visit our Customer Support site.

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General Topics for Help Articles

Need help with your background check? You're in the right place!

Our Help Articles include detailed information and step-by-step instructions to guide you through your experience with HireRight.

Preparing for Your Background Check

11 Total Articles

  • Assistance Completing Invitation

  • Assistance in Completing Release/Consent

  • FBI Fingerprinting Candidate User Guide

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During Your Background Check

9 Total Articles

  • How to Locate Previous Work History

  • U.S. Acceptable Documentation

  • Confirming Receipt of Documents

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Drug Testing & Health Screening Services

7 Total Articles

  • Best Practices for Testing Services

  • Collection Site Assistance

  • Drug Testing and Health Screening Invitation Assistance

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After Your Background Check

5 Total Articles

  • Request a Copy of My Background Report or Testing Results

  • How Can I Submit a Human Trafficking Block or Dispute?

  • Dispute the Accuracy of My Background Report or Testing Results

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Background Check FAQs

39 Total Articles

  • Dispute the Accuracy of My Background Report or Testing Results

  • Why Could HireRight not Verify my Background Check Information Without my Help?

  • Does a Credit Check Negatively Impact my Credit Score?

See all articles

About HireRight

4 Total Articles

  • How do HireRight’s Background Checks Help Candidates Get Hired?

  • Is My Information Secure?

  • What is the Relationship Between HireRight and the Employer Requesting the Background Verification?

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For US Candidates to Request a Copy of Your Background Report.

If you wish to Dispute the Accuracy of Your Background Report .

For Uber Earners .

How Can I Submit a Human Trafficking Block or Dispute? 

Announcements

Cumberland County, KY (Criminal) - Public Record Service Delay Notification

The Cumberland County, KY public access terminal is currently unavailable.

Multiple Counties, NH (Criminal) - Public Record Service Delay Notification

Please review for delays with multiple New Hampshire counties.

Update - Coweta County, GA (Criminal) - Public Record Service Delay Notification

The intermittent issues affecting research capabilities at the Coweta County, GA Court have been resolved.

Update - Franklin County, GA (Criminal) - Public Record Service Delay Notification

The backlog affecting the Franklin County, GA Court Clerks has been resolved.

DeSoto County, MS (Criminal) - Public Record Service Delay Notification

Please review for DeSoto County, MS court delays.

Update - Claiborne County, MS (Criminal) - Public Record Service Delay Notification

The facility issues impacting operations at the Claiborne County, MS Justice Court have been resolved.

Update - Sierra County, CA (Criminal) - Public Record Service Delay Notification

The staffing shortages affecting the Sierra County, CA Court have been resolved.

Update - Willacy County, TX (Criminal) - Public Record Service Delay Notification

The intermittent issues impacting research capabilities at the Willacy County, TX Court have been resolved.

Update - Calhoun County, TX (Criminal) - Public Record Service Delay Notification

The Calhoun County, TX public access system has been restored.

Update - Upshur County, TX (Criminal) - Public Record Service Delay Notification

The Upshur County, TX Courthouse has reopened.

Cumberland County, KY (Criminal) - Public Record Service Delay Notification

The Cumberland County, KY public access terminal is currently unavailable.

Multiple Counties, NH (Criminal) - Public Record Service Delay Notification

Please review for delays with multiple New Hampshire counties.

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Frequently Asked Questions