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Help Articles

Troubleshooting Application Errors and Technical Issues

This article belongs to the following topic:
  • Preparing for Your Background Check

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If you are experiencing technical issues while completing the application and are on a mobile phone or tablet, try using an alternate computer, mobile device, or a different network. Often, clearing your cookies and/or deleting temporary files may help as well. Here are links to helpful instructions for doing this:

Google Chrome Instructions

Internet Explorer Instructions

Safari Instructions

Microsoft Edge Instructions

AOL Instructions

Firefox Instructions

Opera Instructions